Refund Policy
RETURNS POLICY
All custom-made or made to order jewellery is final sale and cannot be returned or exchanged.
All other jewellery can be returned for store credit only or exchanged within 14 days of purchase.
To return or exchange jewellery, please follow these steps:
- Contact Chatoyer Diamonds at info@chatoyerdiamonds.com
- Provide your order number and reason for return or exchange.
- Ship the jewellery back to Chatoyer Diamonds at the following address:
Chatoyer Diamonds
2/2 Mint Street East Victoria Park WA 6101
Please include the following with your return:
- Original jewellery packaging
- All jewellery documentation, including certificates of authenticity
- A copy of your receipt
Jewellery that is returned or exchanged must be in new, unused condition and free of defects.
Jewellery that is returned or exchanged will be inspected by Chatoyer Diamonds.
If the jewellery is found to be in new, unused condition, Chatoyer Diamonds will issue a store credit or exchange.
If the jewellery is found to be damaged or used, Chatoyer Diamonds will not issue a refund or exchange.
Exchanges will be processed within 10 business days of receipt of the returned jewellry.
Chatoyer Diamonds reserves the right to refuse any return or exchange.
Please contact Chatoyer Diamonds if you have any questions about our return policy.